DISCOVERY SET Discovery set - Hermetica Paris

DISCOVERY SET

Name: DISCOVERY SET
Brand: Hermetica Paris
SKU: hdiscokit2022
Price: 30 EUR
Availability: InStock
Rating: 4.1 (145 reviews)

Discover most of our fragrances from home with this set of samples - and once you've fallen in love with one of our perfumes, use your voucher on the purchase of a "full-size" bottle.

This discovery set of 7 samples includes:

REDMOON - Leather Eclipse
JADE888 - Precious Soft Gem
PEONYPOP - Sweet and Radiant
AMBERBEE - Honey Sweet Rush
VERTICALOUD - Vibrant and Vertigo
FIGFEVER - Sweat Heart
SOURCE1 - Opening Elixir

Voucher

Your Discovery Set will include a discount voucher of £30 to be applied on the purchase of the "full size" bottle of your favourite perfume. To use the voucher, simply enter the code when ordering your perfume.

Clean & green

This Discovery Set is composed by clean and alcohol-free fragrances. Its formula offers the perfect alchemy between perfume and skin, with a long-lasting effect. Its moisturizing base, made from a new generation molecule, produced from organic, ethical, and responsible sugar cane, offers more sensorial qualities and nourishes your skin throughout the day.

7x1.5ml | Eau de parfum with natural spray. This set is environmentally friendly: it is made of recycled paper and is 100% recyclable.

A VOUCHER OFFER

for the purchase of this discovery set

EASY RETURN

to order with your eyes closed

DISCOVERY SET

£30.00

The 7 scents inside your Discovery Set

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REDMOON

Eau de Parfum

(21)

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JADE888

Eau de Parfum

(119)

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PEONYPOP

Eau de Parfum

(33)

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AMBERBEE

Eau de Parfum

(32)

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VERTICALOUD

Eau de Parfum

(70)

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FIGFEVER

Eau de Parfum

(8)

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SOURCE¹

Eau de Parfum

(55)

DISCOVERY SET

Issue with Missing Voucher and Lack of Customer Support

I purchased two sets: one DISCOVERY SET and one CUSTOM MADE SET. In both product descriptions, it is mentioned:
“This Custom Set will include a discount voucher of €30 to be applied to the purchase of the full-size bottle of your favourite perfume.”

However, this was not the case for the CUSTOM MADE SET — I did not receive any voucher.

I sent multiple emails to customer service regarding this issue and received no response. The only reply I got stated that the validity of the voucher for the discovery set was six months. Again, this information was incorrect, as just one month after the purchase, I received an automatic reminder saying that my voucher was about to expire.

I am really disappointed with Hermetica’s customer service, and after checking the reviews, I can see I am not the only one — this issue has happened to other people as well.

Dear Kelly,

Thank you for bringing this issue to our attention. We apologize for any inconvenience you experienced with the missing voucher and lack of response from our customer service team.

Please note that for our DISCOVERY SET, we always provide a discount voucher to be used towards the purchase of a full-size bottle of your favorite perfume. We understand that this was not the case for your CUSTOM MADE SET and we sincerely apologize for this mistake.

In regards to our customer service response time, we strive to respond to all inquiries in a timely manner. We apologize if you did not receive a prompt reply and we would like to assure you that we are continuously working to improve our communication with our customers.

We would like to mention that sometimes our emails may end up in the spam folder, so we kindly ask that you check there for any possible correspondence from us. However, please know that we are always happy to resend any information or vouchers if needed.

Please do not hesitate to reach out to us again and we will be more than happy to provide you with your vouchers. We value your satisfaction and we hope to have the opportunity to make it up to you.

Thank you for choosing Hermetica and we look forward to hearing from you soon.

Best regards,
Hermetica Paris Team

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Gold-colored perfume bottle cap with decorative patterns.

My Scent Profile

The Source of Perfumes

DISCOVERY SET

DISCOVERY SET

The 7 scents inside your Discovery Set

Customer Reviews